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Store Policies


Placing an order:
Orders can be placed with us over the phone, by e-mail, or by our website store. You may reach us by phone from 8:00am to 5:00pm Monday thru Friday except on major holidays. 
Phone: 714-557-4500
Fax: 714-557-4560
E-mail: Orders@PrepressSupply.com
Website: www.PrepressSupply.com

Shipping Policy and Costs:
We ship products from one of 5 warehouse locations within the U.S. Our primary distribution point is Fountain Valley, CA. All orders placed by 2:30pm PST will ship out the same day via UPS ground. Special Order products ordered before 11:00am PST will ship the same day and those orders placed after 11:00am will ship the following business day directly from the manufacturer via ground shipment, unless otherwise informed. All orders will be shipped based on the customers instructions. We also welcome will-call or walk-in orders.

We offer free shipping on all orders over $500.00 in value and under 20 lbs  in shipping weight within the state of California. For larger items we offer FREE Local Delivery covering South Los Angeles County and Orange County. 

Our policies are as follows:

• All orders over $500.00 and under 20 lbs. ship free freight within the state of California.
• Larger shipments ship motor freight-charges apply.
• Orders placed by 2:30pm PST on in stock items will ship same day via UPS Ground Service.
• Rolled material wider than 48",  special order items, and rigid UV print media items may carry additional shipping charges.
• All Motor Freight Shipments will incur a minimum charge of $125.00.
• Free Local Delivery on orders over $500.00! 9:00am cut-off time for same day delivery.
• Monday & Wednesday - South Orange County, North & Central San Diego Counties (South of the 55 Fwy)
• Tuesday & Thursday - North Orange County & South LA County.

 Please call customer service for further explanation of our shipping policies if needed. 

Pricing Policy:
We offer a tiered pricing structure for those looking to save money by purchasing in bulk on select items. Our volume roll pricing is based on same product / same size purchases on these select items. Buy product by the pallet and enjoy maximum savings! We are confident that our single roll pricing is extremely competitive within the industry! ALL PRICING IS SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE.

Returns: 
Prepress Supply, Inc. offers returns / exchanges on regular stock items, within 30 days from date of purchase if un-opened, and not having altered packaging labels.
All returns / exchanges must have a return authorization number assigned prior to product return.
Restocking fees and other fees may apply.  
Cost of return shipping is customer responsibility unless otherwise noted. 
Special order, custom, and non-stock items are not eligible for return.

Payment Terms: 

We accept the following credit cards: Visa, MasterCard, American Express, and Discover.
Billing Terms: Net 10 or Net 30 days on supply purchases with approved credit. Ask your sales representative for a credit application or contact customer service for further details. 
We do not offer terms on any hardware or software purchases. Also all service calls are credit card payment in advance.

Credit Card Chargebacks:
Any chargeback filed will result with the credit of the account being halted until the chargeback is cleared. Customers should contact our Accounting Department before filing any chargebacks. The account will be responsible for any fees incurred if the chargeback is found in favor of Prepress Supply, Inc. Furthermore, that account will become advance payment only. Please contact our Accounting Department with any questions.

NSF Checks:
There is a $35.00 fee for Non-sufficient fund (NSF) checks.  

Sales & Usage Tax:
Tax exempt customers will need to e-mail (Orders@PrepressSupply.com),  fax (714)557-4560 a copy of their current state resellers permit along with a complete California General Reseller’s Certificate, prior to product purchase.  

Sales tax certificates must be on file BEFORE any order qualifying for tax exemption is received. Prepress Supply, Inc. will not credit back payment of tax received on any order claiming tax exemption after the fact. Please take this up with your accountant.

Right to Refuse Service:
Prepress Supply, Inc. maintains the right to refuse sales or services to any customer or potential customer for any reason.

Guarantees & Warranties:
Prepress Supply, Inc. 100% guarantees that all products are shipped free of defect in workmanship and are covered under the manufactures offered limited warranty on said product. Prepress Supply, Inc.  offers no expressed warranties beyond the stated warranties of the product manufacturer. Under no circumstances shall Prepress Supply, Inc. be held liable for any lost labor or damage cost incurred from any defective products sold by Prepress Supply, Inc. and warranted by the product manufacturer.

Privacy Policy:
We appreciate the trust you place in Prepress Supply, Inc. and are committed to respecting your privacy and the security of your personal information. Our privacy policy describes the information we collect and how we use it.

We always welcome your questions and feedback. For privacy-related issues, please contact us at:
Prepress Supply, Inc.
17336 Mount Wynne Circle
Fountain Valley, CA 92708
Phone: 714-557-4500
Fax: 714-557-4560
E-mail: Orders@PrepressSupply.com

Information We Collect:
We may collect information (including name, address, telephone number, email address, transaction information, and credit card information when you:
Place an order on our web site
Make a purchase at one of our stores 
Return an item or make an exchange

We maintain the data that you provide us, along with a record of your purchases, in a secure database. 

We also gather information about how visitors navigate through our web site by using clickstream data gathered with "cookies" and other online tools such as "pixel tags." See Cookies and Pixel Tags section (below) for further information.

Using Information We Collect:
At Prepress Supply, Inc, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. To do this, we collect information that allows us to:
Process and track your order
Provide the services you request
Contact you about the status of an order
Identify your product and service preferences
Customize our communications to you
Provide information concerning product recalls or products you have purchased

Improve our merchandise selection and customer service

Information We Share with Others and Your Privacy Rights:
We contract with other companies to provide certain services, including shipping, name and address verification, email distribution, promotions management and payment processing. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Prepress Supply, Inc.

On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

Cookies and Pixel Tags
A cookie is a small data file stored by your Web browser on your computer. Cookies enable you to place an order on our Web site. They also allow us to enhance and personalize your online shopping experience, so the information you receive is more relevant to you.
For example, we use cookies to:
Remember what items are in your Shopping Bag
Recognize you when you return to our Web site
Enables faster checkout, if you have created an account at Prepress Supply, Inc.
Study how our customers navigate through our Web site and which products they request in site searches
Deliver personalized marketing from Prepress Supply, Inc.
If you set your browser to refuse cookies, please call us at 714-557-4500 or e-mail Orders@PrepressSupply.com to place your order.

We also use pixel tags – tiny graphic images – to tell us what parts of our Web site you have visited or to measure the effectiveness of any searches you may do on our site. Pixel tags also enable us to send you email in a format you can read and let us know when you have opened an email message from us.

We may also contract with other companies who use cookies or other online tools such as pixel tags to measure the performance of a marketing effort on our behalf. We prohibit these companies from using this information for their own marketing purposes or from sharing this information with anyone other than Prepress Supply, Inc.

How We Use Email
When you provide us your email address, we will email you as necessary to process your order, respond to a request or provide customer service. For example, after you place an order at Prepress Supply, Inc., you will receive an email confirmation and, in some cases, an email with package tracking information. 

We may also send promotional emails about products, special offers, services or events we believe may be of interest to you. It is our intent to send promotional emails only to those who wish to receive them. Please email Orders@PrepressSupply.com to unsubscribe your email.

Links to Other Sites
Occasionally we provide links on our Web site to other sites to enhance the functionality and shopping experience. These sites operate independently of Prepress Supply, Inc.and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.

Updating or Reviewing Your Information
To update your customer information (name, address, telephone number and email address), please contact us at the address above.  A limited amount of purchase information may also be available to you. To protect your privacy, we will need to validate your identity before you update or review your information.

Security
It is our intent to protect against the loss, misuse or alteration of information that we have collected from you or received from a partner. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities. It is our practice to use encryption whenever we receive or transmit sensitive data.

When you make a purchase, or create an account on our Web site, your transactional information is transmitted in a safe, encrypted format.  

Privacy of Children on Our Web Site
Our Web site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.

Policy Changes
From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our Web site. We encourage you to review our privacy policy periodically.

Quality Assurance for Customer Service Interactions
To make sure we continue to offer the best service possible, your communication with Customer Service may be monitored for quality assurance.

Questions or Comments?
For questions, comments or assistance, we invite you to contact us via the above address.